Frequently Asked Questions

Everything you need to know about our premium gaming gear and apparel.

How long does shipping take for custom playmats?

Standard shipping typically takes 5-7 business days within the domestic United States, while international orders may take 10-15 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all standard inventory items. Please note that custom-printed playmats are final sale unless there is a manufacturing defect or printing error.

Are your playmats machine washable?

Yes, our playmats are made from high-quality fabric and rubber that can be machine washed on a gentle cycle with cold water. We recommend air drying to preserve the edge stitching.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Absolutely. Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What resolution should my custom artwork be?

For the highest quality print, we recommend uploading images with a resolution of at least 300 DPI. Our system supports JPG, PNG, and TIFF file formats.